Phone or Mop? Communication for Cleaner Common Spaces in Denver & Aurora
Five Star Janitorial firmly believes in the importance of communication for cleaner common spaces in Denver & Aurora. When it comes to keeping apartment buildings, senior living centers, and other community common spaces clean, the phone is every bit as important as the mop.
Many janitorial and porter services neglect communication. They just want to put their head down and work. Their lack of communication can leave property managers frustrated! Putting your head down and cleaning is important – but without great communication and customer service, a community will not shine like it could.
This is why Five Star Janitorial uses the “Three-Legged Stool Approach” to common area cleaning. In this approach, our first goal is keeping all three stakeholders – HOA, property manager, and janitorial service – on the same page. Using this approach, we view the phone as one of the most important cleaning tools we have.
The Three-Legged Stool Approach to Cleaner Common Spaces in Denver & Aurora
The three-legged stool approach to cleaner common spaces in Denver & Aurora puts an emphasis on customer service and communication. No matter what type of project we take on, we want to keep everyone on the same page at all times.
Keeping the HOA, property manager, and janitorial service on the same page helps facilitate a cleaner, safer community in several ways:
- Adjustments can be made to the cleaning routine / checklist as needed
- Unusual messes can be spot cleaned when identified
- Expectations can be set and managed for all stakeholders
- Quality control can be performed
- If schedules are ever adjusted everyone knows about it
As an investment property owner myself, I know how frustrating it is to be left wondering if something will be cleaned up, or where the cleaning crew is. This is why we developed the three-legged stool approach. We don’t ever want our clients to feel stressed or worried about common area cleaning.
When you hire Five Star Janitorial, you can have the peace of mind that you can always call us if you have any issues or concerns. We will always call you if we have any adjustments or recommendations. We strive to maintain great communication with all stakeholders. This is the best way, and the only way we do business.
Extra Eyes and Ears
Our unique approach to communication with clients helps maintain cleaner common spaces in Denver & Aurora. It helps us provide more than just a clean environment however. By communicating concerns we identify with property managers and HOAs, we can actually help maintain a safer community as well.
As our employees clean, they have their eyes open for obvious hazards. If we identify one, we always communicate these concerns to property management so they can resolve the issue. While our duties and expertise are limited to cleaning, our excellent communication skills allow us to act as a second set of eyes and ears for property management when we are on location cleaning.
Having professional cleaners on site can help give you a little extra peace of mind, especially when property managers may not be on-site as frequently as a cleaning service might be.
Managing Expectations for All Parties
One of the most important features of our three-legged stool approach to common spaces cleaning is expectation setting and management. Property management deserves to clearly set their expectations for the cleaning services they are paying for. The cleaning service provider likewise deserves to know what is expected. Both parties need to be on the same page to keep common areas clean and everyone happy.
Many janitorial services will fail to set clear expectations with property managers and HOAs up front. This leads to irritation when people are on different pages about the cleaning services being provided.
At Five Star Janitorial we collaborate closely with property managers and HOAs to set clear expectations up front. If there is a misunderstanding, we sort it out up front, right away, and talk through it, so everyone is on the same page.
By having great communication among all stakeholders, common areas will be cleaner and everyone will be happier.
Contact Our Team for Cleaner Common Spaces in Denver & Aurora
If you want cleaner common spaces in Denver & Aurora, Five Star Janitorial can help. By using our unique, diligent approach to communication, we keep property managers, HOAs, and cleaning service all on the same page.
Customer service and communication are our number one priority. The three-legged stool approach helps us effectively service properties such as:
- Senior living centers
- Apartment complexes
- Neighborhood amenities
- Condo complexes
- Commercial properties
When we work with you, we view the phone every bit as important as the mop! No matter what type of property you have, we will work hard to keep everyone on the same page and make your common spaces sparkle. Give us a call today for your hassle free quote to see how we can help!